本书共分14个单元，每个单元由8部分组成：学习合同以表格形式列出了本单元的知识目标和能力目标，起始部分引出与本单元主题相关的词汇、讨论问题和句型等，听说部分设计了形式多样的听力和口语练习，阅读部分包括行业礼仪、业务知识等，职场技巧介绍了旅游行业的背景知识、服务礼仪和服务程序等，写作部分为旅游行业实用性写作的技巧和操练，自我评价表用于学习者自测以评估是否实现了本单元的学习目标，生词和短语列出了本单元的新单词和短语。
Module OneMaking a Great First Impression
Unit OneHello! This is ...
Unit TwoGood morning!
Unit ThreeWhat a cool hat!
Module TwoIdentifying Information
Unit FourIs that right?
Unit FiveMay I take your order?
Module ThreeDescribing， Explaining and Recommending Tourism Products
Unit SixThis is the latest fashion this year!
Unit SevenThe hotel is just great!
Unit EightThis is your room!
Unit NineHot food is very popular here!
Unit TenOn the first day， we will...
Unit ElevenThat is magnificent!
Module Four Dealing with ComplaintsModule OneMaking a Great First Impression
Unit OneHello! This is ...
Unit TwoGood morning!
Unit ThreeWhat a cool hat!
Module TwoIdentifying Information
Unit FourIs that right?
Unit FiveMay I take your order?
Module ThreeDescribing， Explaining and Recommending Tourism Products
Unit SixThis is the latest fashion this year!
Unit SevenThe hotel is just great!
Unit EightThis is your room!
Unit NineHot food is very popular here!
Unit TenOn the first day， we will...
Unit ElevenThat is magnificent!
Module Four Dealing with Complaints
Unit TwelveProblems， problems !
Unit ThirteenWhats up?
Module Five Getting Ready for This Job
Unit FourteenIm ready for this job!
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